Mission & Values
Our Mission, Vision and Values
Our core philosophies are built on value, quality and service. We strive to be the best mid-range independent hotel operator in Western Australia. We will endeavour to consistently provide a great value product with the highest level of personal service. We are passionate about what we do and what we offer. We are warm, open and welcoming to all our guests, clients, stakeholders and employees.
This is what drives us and empowers us to be committed to our values.
The foundation of our company that enables us to deliver our mission and aim to exceed customer expectations. We know that excellent communication and team spirit is the key to our success. From Front Desk to Food & Beverage to Housekeeping, our staff are the face and heart of the company.
We understand our domestic and international guest’s cultural differences and what we need to do to meet their requirements, provide warm hospitality and ensure a relaxing stay. We are leaders, not followers, and the first to implement ideas and set new benchmarks.
We don’t just aspire to offer quality and value-for-money, we actively identify our customer’s needs and continually improve our products, image and brand through refurbishment projects, special offers, complimentary items and benefits, designed to enhance the guest experience.
We represent our hotels with honest and realistic depictions. Our ethics shape our conduct. Our customers trust us.
We adapt to our customer’s needs and requests to provide the best solutions each time. We are responsive and proactive.
A wide-ranging workforce creates strong teams, fosters ideas and underpins all we do. We embrace differences in people’s backgrounds, traditions, beliefs and ambitions.