Help & FAQ

Find here the answers to your questions.



Location
1.What is the best way to get to and from the airport?

Client Login
1.How do I confirm my booking?
2.How do I cancel or change my booking?
3.How do I make a group reservation?

Contact Us
1.What if I left an item at a hotel?
2.How do I compliment a hotel?
3.How can I make a special request regarding my stay?
4.I have questions about my bill. Who do I call?

Facilities
1.If I have a late departure what facilities do you offer?
2.Do you have parking facilities?
3.What sort of in-room entertainment do you provide?
4.Are there any laundry / self-laundry facilities in the hotel?
5.Are there cooking facilities in the room?
6.Do you have wireless internet access at the hotel? If so what is the cost?
7.Are you wheelchair accessible?
8.What are the details for the on-site hair & beauty spa?

Restaurant & Bar
1.What are the hours of the restaurant/bar/lounge?
2.Am I able to pre-book breakfast?

Accommodation
1.What are the check in/out times?
2.When is the reception open?
3.What is your child policy?
4.Do you allow smoking on property? In the rooms?
5.Do you offer a long stay rate?